FAQ

 

About our Dresses
Q: Who is Roxcii?
A: Roxcii is a prom and eveningwear label , we do not sell any other brand other then Roxcii
Q: How do I know what size to order?
A: To determine your size for a particular dress we recommend that you have your bust,waist and hips measurements taken and compare them to the measurements found on the size chart for that dress. Please click on size chart to see your size . Always choose the size that fits on your hips but if you are not sure please contact our support team.
Q: How do i determine my measurements?
A: Its good to get measured by a professional , otherwise you can follow our detail instructions under Size Chart.
Q: According to the size chart I am a different size than I am used to wearing. Why is that?
A: Dresses sizes are different , we also don't follow USA or AUS Sizing all our Sizes are in the UK.
Q: How can I see a dress in another color?
A: We do have a color picker there were you can click the color and it will change , otherwise you can request a image from contactus page.
Q: How long are the dresses?
A: All of our full length dresses are 60” from hollow to hem, if you need extra length you will need to make a special order . This can take upto 30 days to 55 days to be delivered and extra fee will apply . Please Contact customer Support.
Q: How can I tell what kind of fabric a dress is made of?
A: If the type of fabric is not included in the product description we would be happy to find out for you. Contact customer support to request more information.
Q: Do your dresses come with shawls?
A: No they dont you can order a matching shall for a extra charge.
Q: Can I order extra fabric?
A: Extra fabric is Avaliable depending on which fabric it is price will vary , useally it can be between $20 to $80 a meter
Q: Can I order a dress to my measurements or design specifications?
A: All our dresses are made from a stock standard size , please see Size Chart Page. All dresses can be altered to your body.
Q: What is your return policy?
A: If you are not completely satisfied with your purchase, we accept returns for store credit. Unlike most other special occasion retailers, we accept returns for store credit and we are here from 9am to 8pm to assist you with your return! Please contact us within 3 days of your order being delivered to request your Return Authorization Number (RA #). Please note that return shipping fees and handling charges are not refundable. It is the responsibility of the customer to pay for shipping charges and insurance on all return shipments. Please ship your return within 2 business days of the issue date of your RA number. Please have your RA number clearly printed on the outside of the box. Please remember, all products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition. We are not able to accept returns for undergarments or body shapers. All returns are subject to a 10% handling fee which will be deducted from your store credit. Our store credit will never expire! International orders: If you received free shipping on your order, shipping cost will be deducted from your store credit. Any taxes, duties or customs fees incurred for international orders are non-creditable and are the responsibility of the customer. You can email, call or chat online with us to request your Return Authorization number (RA #).
Stock Avaliablility
Q: Are all of the dresses on the site available now?
A: Most of our dresses are ready to ship now. If not and it needs to be a special order it can take upto 30 to 55 days. We will notify you first if it is a special order.
Q: What does special order mean?
A: Special order dresses are dresses that need to be specialy ordred as we do not have them in stock in our warehouse. Specially ordered dresses will generally ship 4-10 weeks from the date of your order . Once your dresses is orderded we will give you a order number and expected delivery Special orders cancelled after confirmation are subject to a cancellation fee of up to 50% please choose carefully, as Special Orders are cut specifically for you!
Q: What does pre-order mean?
A: Pre-Order means that an item is currently out of stock but is in production and will be available at a later date. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card or PayPal account will be charged. Please note that availability dates are subject to change. Pre-Orders cancelled after confirmation are subject to a cancellation fee of up to $50.
Shipping
Q: How long does standard shipping take?
A: Domestic Shipping in Australia will take between 2 to 5 days, depending on which service you choose.
Q: How much to charge for standard shipping?
A: Standard shipping is $12.95 for any order. Shipping cost are determined based on your Postcode code please use our calculator to determine your postage fee.
Q: How long does express shipping - overnight take?
A: Express shipping - overnight cut off is 3pm and you will get it with in 1 to 2 buisness days.
Q: Can you deliver a dress on Saturday?
A: Yes we can but it needs to be picked up from your local airport. A extra fee will apply. The Cutoff for saturday delivery is also 3pm.
International Orders
Q: Do you ship internationally? How long does it take?
A: We ship worldwide using UPS, TNT or DHL. and Fedex Shipping takes 5-7 business days.
Q: How much does international shipping cost?
A: You can calculate the cost of shipping a particular dress to your country by using our shipping calculator.
Q: Do you offer expedited international shipping?
A: We are now offering FEDEX expedited international service standard with priority orders, with delivery in 2-4 business days, depending on your location. Contact us for an estimated delivery date for the dress you’re interested in.
Q: How do you recommend I pay for my order?
A: We sometimes have trouble verifying international credit cards so we recommend that you place your order using PayPal, which is an easy and secure way to make online purchases. For more information visit www.PayPal.com. If you are unable to pay using credit card or PayPal we also accept money order, bank transfers and Western Union.
Payment Information
Q: What methods of payment do you accept?
A: Our preferred method of payment is PayPal. We also accept Visa, Mastercard, bank transfers and Western Union.
Q: Do you accept gift cards?
A: We do not accept pre-paid gift cards. To make a payment using a gift card, you can set up a PayPal account and add funds from a gift card to that account. For more information and to set up an account visit www.PayPal.com.
Q: When do you charge my credit card/PayPal account?
A: Yor card will be charged as soon as you have placed the order , If your dress is a pre-order or special order it will be charged once a delivery date is confirmed.

I would like to place my order

Q: How do I place my order online with a credit card?
A: Select the size and color of the dress you would like to purchase and click, "Add to Cart." You will be taken to your shopping cart . From here you can continue to shop or proceed to checkout. On the first page of checkout you will enter your shipping and contact information. You will then be directed to enter your credit card information.

Please note that if the billing address on your credit card is different than the address the order is to be shipped to we will need a letter of authorization from the credit card holder before we can process your order. A link to the form you will need to fill out will be included in the automatic order confirmation that you receive via email.

After entering your payment information you will be prompted to review the details of your order, and if this is domestic shipment, you will choose the method of shipment. We also ask that you indicate your wear date when placing your order so we can make sure you receive your dress on time. Before your order can be submitted you must agree to our return policy. Check the box to indicate that you agree and then click, "Submit My Order."
Payments
Q: How do I pay for my order with a money order, bank transfer or Western Union?
A: Add the items you would like to purchase to your cart and proceed to checkout. After you enter shipping and contact information, instead of entering your credit card information, you will scroll to the bottom of the payment page and click on “Submit Payment via Western Union, Bank Transfer or Money Order.” Then just complete the form and we will contact you with the information you need to submit a payment within one business day.
Q: How do I pay with PayPal?
A: Select the size and color of the dress you would like to purchase and click, "Add to Cart." You will be taken to your shopping cart . From here you can continue to shop or proceed to checkout by clicking, "Checkout with PayPal." You will then log into your PayPal account to complete your purchase.
Q: Can I place my order with a customer service representative?
A: Yes! You can place an order with our customer service staff you can contact us on email contact@roxcii.com.au or call (02) 9808-2002
Q: How do I know if my order was accepted?
A: If your order was successfully placed you will be directed to the order confirmation page and given your order confirmation number. If you do not get a confirmation number please contact us and we will organise it to be resent to your email.
Q: Why was there an error checking out?
A: Check out errors can occur when the credit card details are entered incorrectly or if the billing address does not match the information provided by your issuing bank. Please contact us if this continues while placeing your order.
Q: Help! I need a dress right away!
A: Most items that are in stock and ordered before 2pm , for faster service you can contact us and we can assist you. This only applies for domestic shipping.If there’s a particular dress you’re interested in, we would recommend calling to chatting with us to make sure your dress can arrive in time for your event. You can call us on (07) 5660 6140 or contact us on live help.

I have a order

Q: I've placed my order. Now what?
A: Thank you for shopping with Roxcii , we will send you a confirmation number and a estimated delivery time.
Q: My shipping address and credit card billing address are different. What do you need to process my order?
A: We require a letter of authorization from the card holder in order to ship to an address other than the credit card’s billing address.Please contact us for the form you will need to fill in and send back to us .Also in this case best to use Paypal.
Q: The dress I ordered is not available. What are my options?
A: You can make a special order if you have time other wise you may need to choose something else.
Q: How can I check my order status?
A: Please log in and see under you order for status.
Q: Can I edit my order after it has been confirmed?
A: Orders that are pending can be changed or canceled without penalty. Once your order has been processed any changes made to your order will be subject to a $35 cancellation fee. Confirmed special orders and orders that have been shipped are subject to a cancellation fee of up to 50%.
Q: I am not satisfied with my purchase. How do I request a return?
A: All requests for returns must be submitted via within 3 days of delivery. Send an e-mail including your invoice number to contact@roxcii.com.au. Please be sure to include the reason you’re requesting a return.
Q: Can I buy wholesale from Roxcii?
A: Yes you may , please contact us for all wholesale enquirys.

About Roxcii.com.au

Q: Do you have a store where I can find your dresses?
A: Roxcii is soley a online store , we do have stores we sell too so we can recommend you to them depending on what state you are in.
Q: Do you have a catalogue?
A: We do not have a catalogue but you can see all of the styles we carry on our website.
Q: How can I contact customer service?
A: You can contact us via mail contact@roxcii.com.au or call us on (02) 9808-2002